Extraordinary service starts with an extraordinary workplace.  I often I hear companies talk about training the employees to give good customer service. However, extraordinary service, the authentic, empathetic, and sincere level that surpasses people’s expectations, starts with leadership and radiates through the culture. People who work in environments of trust and compassion extend those feelings […]
customer service
Extraordinary Service in Hospitals
In a climate where hospitals are competing for patients, banks are fighting for customers, and most businesses are trying to survive, the significant competitive edge today is providing extraordinary service.